Customer Testimonials
Douglas always on point with helping me.. and knows his customers. I was satisfied. Thanks
Doug is the best. Great customer service! He is always a big help, and takes great care of me when I visit the Gurnee, IL location. Thanks Doug!!
It's the staff, they are very helpful, they listen to the customer and try to make a sound decision with the customers approval. and their service is first class!!!
Bought three cars over 15 years. Great experience beginning through all service on vehicles. Alonzo is tip top up front. Douglas takes device to another level, both with advice and in terms of being friendly and smart. Owners care about how the place is running and guides the team there to elevate the burying and service experience to heights I have not had before over about four decades of car purchasing. Thanks to all at Gurnee!
Douglas at Gurnee Jeep is an incredibly kind and caring employee. He has gone above and beyond to assist me each time I’ve come in. Recently I popped two of my tires and found myself without a vehicle trying to transport kids around and get to and from work. He prioritized me and made sure I got my vehicle back the next day. He is responsive and always available to help customers. I can’t say it enough great things about Douglas at the Gurnee Jeep dealer.
Nav/Radio not working on the Navigation side; The Service center discovered a flaunted not reported by any recall; They have ordered a replacement unit. Thank goodness Mopar Warranty covers it… The service peeps are friendly and they value your time…They go out of there way to quickly get you (me) back on my way… Great friendly folks….I recommend this Gurnee CDJR….If your service center not so good to you….Then come out and try Gurnee….. Thanks guys…. Jay L.
Went in for oil change and tire rotation. They were timely and courteous. Had a cup of coffee in the clean waiting room and they were nice to deal with.
Great friendly staff. Got me in and out fairly quickly. Never had any issues with any of my repairs after they took care of them.
Gurnee dodge continues to impress with their exceptional greeting , timeline to achieve desired results . Very prompt and courteous. Won’t go anywhere else . They only fix what you need , No xxxxxxxx
They care about the customers and always do good quality work. I bring all of my cars to their service center. I would highly recommend them.
My go to service center for my Jeep. They genuinely care about the customer and can be trusted to do the right thing.
The recent ownership and management changes over the last 6 months or so have made this a great service department - highly recommend servicing with them!
always very good agent remembered the conversations we talked about also he is checking me who is ok and giving me the confidence to drive like new car, thank you always
Very helpful Douglas was amazing he helped me with my car made sure everything was done right even showed me how to use my settings so I can fix problems myself
The team over at Gurnee Dodge/Jeep provided a great atmosphere the sales team was helpful and able to answers to our questions. With our recent purchase of a new Jeep. This including the general manager and Marc in finance department who absolutely Rocks!
This dealership is customer service all the way. Our interaction with Doug in service was excellent.
Este diler tiene gente amable y respetuosa y dan un buen servicio cada vez que voy hacerle un servicio a mi carro
Jason Nast from service was excellent in explaining everything about adding a lift & New tires to my Jeep. He is very knowledgeable and pleasant to talk to. If I could give him 10 start I would! Thank you
They were great. I was there to purchase a used vehicle and they made it very easy. I got a good deal and the car is beautiful. Danny, Carl and Alex were fantastic to work with.
Easy process, friendly people. Would recommend this dealership to friends and family. Definitely one of the better dealerships I've done business with over the years.
Great experience! We bought a 2021 Grand Cherokee this weekend. The process was smooth and easy. Steven from sales and Nick from finance made the entire process fast and easy.We love the car and will be back when we need another car.
Richard E Clark was my service advisor. He was friendly and always very courteous to me. My right headlight was not working. The problem was solved when he found that the light module-body controller required replacing. I would work with him again.
New Car Purchase. Ordered and Received a 2022 - Dodge Challenger SRT Jailbreak. Amazing car, I am a COVID-19 survivor from a long hospital stay; Treated my self with this special car. The dealership experience at Gurnee CDJR is amazing. My sales advisor, Santi Soto is a friendly, super person. Walked me through the ordering process and delivery….The financial closing was stress free and a wonderful experience with my financial closing agent, Mark Gottlieb. He walked me through the financial documents and step, by step explained everything with no surprises… a great nice person. The closing Sales Manager, Alex Sandoval ...
Dropped my Jeep off for warranty work to be done. They completed the repairs. Then went above and beyond to make everything right. Very happy with work done
Each and every time I have taken my car in for its oil change and tire rotation I have been thoroughly satisfied with the treatment received for both my car and my person. They are the best.
They were wonderful and patient with myself and my husband. Patrick and Douglas answered all our questions honestly. Their team of mechanics did a fabulous job on our 2015 Jeep Compass! This is actually the first time we had to spend money on her. My jeep has been driving great ever since! Thanks again ! The air conditioning is working wonderfully as well!
Alonzo was great! Honest and forward, I wouldn’t want to work with anyone else here.
Great work, and always reliable service thank you Will continue coming to your place for service as long as I own my cars thank you
Excellent and wonderful service!!! Great experience!! I went there a week ago they have the best prices. Alex Sandoval management ,Mark of financial services and Edson my sales advisor were awesome !!! . Alex Sandoval (manager) was very attentive, always understanding and listening our thoughts and expectations . Mark did her best effort in offering me the best options, Edson was very nice and he was trying to find the car that I was looking for and the best option for me. They were patient with me all the time and the most important they care of us !! They care of their costumers !!!...
Excellent service… It did not take too long to have my car serviced. Best of all, they give updates while waiting and on how much time until done. Thanks to all the service staff.
We could not find a great deal in Wisconsin on a Challenger and we found a great one in Gurnee , IL. They treated us great from the moment we stepped out of our car. They worked with us until they could get the exact car we drove over an hour for. It was the quickest and smoothest car sale I have experienced so far. I would definately recommend and return in the future.
Great customer service from the first conversation with my salesman. After I arrived to the dealership from almost a 2 hour drive, I was greeted and thoroughly taken care of by their crew from start to finish.
Thanks to my recent oil change visit and providing me a ride home instead of waiting. Kudos to Chris, Doug and Trent who worked on June 14th at 2pm. 👍 👍
Couldn't have asked for better service. My wife and I ordered a new 392. We knew going in that it would be a long process, and it did take almost 5 months, but it was well worth the wait. Our sales person, Angel Soto, was fantastic through every step of the process. He accurately placed the order, kept us updated throughout the long build process, and made the delivery super easy. In addition, it was a complete pleasure to work with everyone at Gurnee Jeep. From the customer service reps, to the sales managers, and yes even our F&I ...
Alonzo Massey was awesome in helping me to get the new Jeep I’ve been wanting. He answered all my questions and helped me a lot.
the upgrades with self service check in and new personal that are providing better service. They service was pretty fast compare to before taking too long
They do good work and beyond what was requested. They are courteous and helpful. Vehicle was done on time and ready with polite service. Good work staff.
Douglas at the Gurnee location was professional and got my repairs done. They did not complete the interior cleaning as promised, but can call back and schedule this.
The Sales Team was very good. The Finance Team tried VERY hard to sell me things that I was never interested in. This included having an outstanding personal credit rating but trying to screw me with an UNBELIEVABLE high interest rate. You are much better off finding your own financing.
Bests in town , the service is magnificent, I feel happy with the treatment and good friends environment , Un servicio my eficiente y muy buen trato al cliente, me siento en un ambiente de amigos sinceros, Les recomiendo este dealership para sus servicios automóviles
Top customer service, top repair service, timely, friendly. Even the driver that did drop off and pick up was great. Would recommend this agency. We have purchased over five vehicles from Gurnee Dodge.
Esasy to schedule appointment to service my vehicle. Service was excellent and kept me up to date with the status on my vehicle service. Answered the questions I had.
Doug Adams is the best at customer service and extremely personal-he always makes me feel like I am the only customer he is taking care of with frequent updates on my Jeep. He is doing it right!
I had a great experience at the dealership. Very friendly and did great work on my car. I will be going back to them to get work done on my car from now on.
I worked with Chris Hart was awesome. He kept me posted on the status of my truck. Great to work with.
Stephen was extremely helpful in assisting us with our new Jeep purchase. Period he went above and beyond to get us the best deal
I received exceptional service from the Service Team at your Gurnee CDJR Dealership. The entire Team was outstanding, with special mention going to Mr. Douglas Adams. He took better care of me than I could've imagined ! That kind of attention is why I've purchased my last 2 vehicles from them, and why I go there for all my service/maintenance.
My experience was excellent! I felt respected and appreciated. Thank you for making such an important purchase smooth and painless.
Locking lug key was broken and needed to change tires. Came in next day and was seen quickly. Took about 1 hour for tech to remove security lug nuts.
Greg from Wadsworth IL Doug was great in the service department. Always takes good care of me and great costumer service. My car always is returned washed and ready to go.
the customer service at the service department was on point! they were quick and efficient with my maintenance appointment and everyone was so friendly/ welcoming as well
Just had my car repaired at Gurnee Dodge. Doug Adams was excellent to work with. Kept me informed of when the part arrived and called me when it was done. Even asked if I needed a ride to pick up my car. Checkout was quick. Great experience!
Very happy with the service department. Got me in immediately to check the vehicle. Kept me informed through out it's visit. Very easy to work with and fully resolved the vehicle problem.
We purchased a Jeep Rubicon from Gurnee Jeep and received excellent service from start to finish! I would highly recommend them for your next vehicle purchase! See Angel!
Fast easy and willing to give you bonus perks when you buy from here. Made my 1st car buying experience fun and exciting. Wish I could have been there in person to see the truck but they answered all my questions and made me feel involved and not just a sale
Fair deals and good service. Bite me regarding a minimum number of words. That's why people don't bother with reviews.
Doug Adams took the time to listen to my problems. And fix them the first time. Had to fix another Car dealership problem. Will tell everyone to see him at Gurnee dodge.
The staff was amazing. They were really friendly and helpful. I would recommend them to everyone.
Doug was great in service thank you for your hard work gurney dodge. 😀 thank you
Very professional I’ll ask a lot of questions to get all the information asked me if I had any other problems or issues I explain to them no my car was clean when I got it back and it was done expeditiously
Great Service and Experience. I brought my laptop and was able to connect to the WFI and work while my vehicle was being serviced. Great job with the service on my vehicle and it was washed upon completed services
My 6th vehicle purchased from this dealership going back to 1994, I will continue to return with the great service and sales team employed. Never a bad experience
Doug follows up with me and reminds me of appointments!!! He lets me know pricing before the work is done!!! He’s a super tech!!!
Service manager Douglas was very helpful and knowledgeable and took care of us right away.
The best car buying experience I have ever had Gurnee dodge is top rated thank you Edson and Mark. I will definitely be recommending you guys to family and friends.
Only drawback was that I couldn't use more than one coupon at a time. Wish service personnel would have told me this first before service was done.
This is our 4th vehicle we have purchased from Gurnee Jeep. They people there are all so nice and easy to work with! Will definitely be buying from there again.
The salesperson was efficient and great in making the process of buying run smoothly at the soonest possible time. Explained everything on how to fully maximize the functions and benefits of the automobile. Aftersales concerns and questions where likewise answered. Now that’s what you call customer service!
Great customer service. I would highly recommend this dealer. Douglas Adam was a great person to deal with.
My sale rep was very professional and was able to help me find what I was looking for.
I had an awesome experience at Gurnee Jeep!!! I would recommend anyone to go here to buy a vehicle!! They made the overall experience quick and easy!
Great service experience. Called to arrange my vehicle to be towed into the dealer. Fabian, who would become my service advisor immediately made me feel at ease as he would take care of everything, and he delivered, I was kept up to date on required work, cost and time to complete and status. When I asked for some routine maintenance to be performed while my car was there Fabian was quick to make it happen and fir it in during the anticipated time frame. My car was ultra clean when I picked it up. My receipt was detailed yet easy ...
Overall was a seamless easy car buying experience! I would say though, I was told I was buying a brand new car with low miles due to travel from the dealership in MI. When I got home I noticed that in one of the compartments there was cigarette tobacco spilled all over. So clearly there was a smoker in the car. I feel like the dealership could of cleaned the car up better prior to me taking it home. There was also plastic wrapping stuck in different parts of the car that were very difficult to remove.
Highly recommend Gurnee CJDR. Had a seamless experience from Bobby C. My Salesman to Mark G my finance rep. I would definitely buy from them again.
Angel was a phenomenal sales rep - he helped guide our decision based on our budget and wants/needs. He was professional, thorough, and knowledgeable and didn't give up until we were satisfied.
Doug is the best service manager they’ve ever hired. Make sure you guys send me some more coupons since your prices has gone up. Thanks
Doug is the best service manager they’ve ever hired. Make sure you guys send me some more coupons since your prices has gone up. Thanks
Brought my car in for a recall fix. Service department guys were very friendly & helpful. Got checked in & shown to the waiting area. Fix on my car was done in the quoted timeframe. They also ran my car thru the carwash.
James was great! He helped me find the perfect new Jeep Grand Cherokee! I would highly recommend this dealer! Very friendly and willing to help!
Great service department! Fair prices. Friendly and knowledgeable staff. Would recommend service at Gurnee dodge.
Service Rep Fabian was outstanding. The issue was when making an appt. on line and told to bring vehicle in at a certain time the expectation is that the service work would take place that same day. My vehicle was not even looked at the day it was brought in and service did not start until the following morning. The service manager understanding the situation gave a discount on the service.
Danny was very courteous and polite. He went out of his way to help us and answer our questions.
Extremely happy with my decision! I absolutely love my Jeep 😆 Thank you Edson and to the entire team who helped make this a successful purchase!
Had my 3500 Ram serviced at Gurnee Chrysler Dodge and there staff was extremely helpful, informative, punctual, commutative, superb customer service, I will definitely buy my next truck from them
Had an oil change recently. Got superb service with Doug. And got the car washed while I was there. Very happy with my service today.
Great service from the service department team. Doug was very helpful and provided me with excellent service.
Extremely helpful service team did an excellent job and timing was great. Car was serviced and cleaned well
Was in to buy a Jeep Gladiator for my step father! Mr.Steven Hibbing was super quick to ask if we needed help. He was super informative and super friendly, I felt like I had already known him for years! Made the process super fast and easy. Would recommended him to anybody!
Fabian is an awesome person and a true professional at his job!! He treated me with respect and kindness!! He was very detailed in his phone and in person conversation regarding my vehicle. Management this young man deserve a raise for not only doing his job, but going above and beyond!! Good employees are hard to come by these days!! Reward him!!!
Excellent communication. Was waiting on specific vehicle and rep Alonzo contacted as soon as the vehicle arrived. Was able to work out the numbers over the phone. Got to dealership and vehicle was ready. Just had to sign a “few “ documents and I was out the door in about 1.5 hours!!! Can’t beat that!!!
Very helpful honest people. Thank you for the experience of dealing with such professional staff. The salesman was great, along with the management team. Will use them again.
Doug is very friendly and helpful! I made my appt online. He greeted me right away with a smile on his face.
Always an enjoyable experience here with my Ram 1500 truck and they were also super helpful and quick fixing a mirror that was malfunctioning and an affordable price!
Great Experience! We went to two other dealerships and had to beg for someone to help us. Here we were greeted at the door by someone who genuinely wanted to help us find what we were looking for! Thanks Tyson!
A very nice young man noticed my plate holder was old and damaged. He replaced it and that was a pleasant reward and very kind gesture.
Alonzo was great, very personable, helpful, and very informative. He knew I had a time restraint and he made the experience fast and easy!
The team was fantastic! Can’t thank them enough for being so thorough, professional, and accommodating. Highly recommended Gurnee Chrysler Jeep Dodge Ram!
Had to invest an hour and a half to have my vehicle serviced. I did have an appointment, but the servicing still took a long while. Hopefully everything was done the way it should have been done.
This visit was exceptionally great! What a nice service writer we had. Definitely an asset to your dealership!
Their service department is great. Douglas Adams waa amazing. He was very helpful and looked out for me.
