Excellent communication. Was waiting on specific vehicle and rep Alonzo contacted as soon as the vehicle arrived. Was able to work out the numbers over the phone. Got to dealership and vehicle was ready. Just had to sign a “few “ documents and I was out the door in about 1.5 hours!!! Can’t beat that!!!
Very helpful honest people. Thank you for the experience of dealing with such professional staff. The salesman was great, along with the management team. Will use them again.
Doug is very friendly and helpful! I made my appt online. He greeted me right away with a smile on his face.
Always an enjoyable experience here with my Ram 1500 truck and they were also super helpful and quick fixing a mirror that was malfunctioning and an affordable price!
Great Experience! We went to two other dealerships and had to beg for someone to help us. Here we were greeted at the door by someone who genuinely wanted to help us find what we were looking for! Thanks Tyson!
A very nice young man noticed my plate holder was old and damaged. He replaced it and that was a pleasant reward and very kind gesture.
Alonzo was great, very personable, helpful, and very informative. He knew I had a time restraint and he made the experience fast and easy!
The team was fantastic! Can’t thank them enough for being so thorough, professional, and accommodating. Highly recommended Gurnee Chrysler Jeep Dodge Ram!
Had to invest an hour and a half to have my vehicle serviced. I did have an appointment, but the servicing still took a long while. Hopefully everything was done the way it should have been done.
This visit was exceptionally great! What a nice service writer we had. Definitely an asset to your dealership!
Their service department is great. Douglas Adams waa amazing. He was very helpful and looked out for me.
great fast same day service when I needed an oil change. gave my car a needed wash and wipe off on a very cold day also with no questions asked.
They made a very good job to my car! I had a small safety malfunction but hard to be detected and they fixed very professional.
The dealership had great customer service and my vehicle was quickly taken care of by the staff.
Everything completed and completed in less time than estimated. Only the air in the tires needed attention and it was taken care of in just a few minutes
They are great to work with.i told them what was going on and they said that they would check out the problem and they found that the battery was the problem and they put a new one in.
I TOOK MY NEW RAM TRUCK IN TO REPLACE A HEADLIGHT AND THE SERVICE WAS EXCELLENT AND QUICK. THANKS TO DOUGLAS ADAMS, HIS CUSTOMER SERVICE GREAT AND HE MADE SURE I WAS WELL TOOKEN CARE OF. I HIGHLY RECOMMEND THIS DEALERSHIP.
Definitely I recommend this dealership because they gave to me good attention and left my car ready to use in perfect condition an excellent costumer service thanks guys merry Christmas!!!
The service was convenient, friendly and everything was done right. Many thanks to Mike for a great experience!
Doug Adams always takes care of my needs in a very timely matter. Will always trust in advises.
Truly a great experience here, everyone was very friendly and the service department was prompt. I will be back to service my vehicle here. The waiting room was clean and had complimentary beverages.
Doug is are service writer. When ever we go to get service he is all ways on top of things. The service at this dealership is a five star. I wouldn't go to any other place to get service on my cars. This is a place you should use on your next service.
Great experience. Sales person was professional and helpful. I came in based on a rebate that was online, and they actually applied it to my purchase.
Thank you Gurnee Dodge for helping me get into my dream car as well as taking care of my vehicles when I need to bring them in for service. Such a friendly, and knowledgeable staff! Would recommend this place to anyone in need of a car and/or service work.
I called in and scheduled all needed maintenance with Doug. He was informative, friendly and not pushy at all. He really made the experience worthwhile. He is the reason I come to Gurnee from Chicago to get my car taken care of. Once I got to the dealership the experience got even better. I was treated immediately by name from Doug. He took great car of my car and my pockets.
Doug Adams exceeded my expectation by having the service completed earlier than expected, same day as opposed to 2 days.
Staff was extremely friendly, easy process from start to finish. Just pull up to the doors and in you go. Always up front with costs. Waiting area clean. Bathroom area clean. - thank you.
Service representative give you great experience with his energy and Best effort to help you. He ask lots questions to cover your necessary . I was there for oil change ending buying all weather floor mats and extra oil changes.
Everything was as promised and the experience was very efficient and smooth. There was no high pressure or excessive waiting. Dan and Alex were very straight forward and honest.
Service was awesome. They explained everything that was needed on vehicle. Sales person was very helpful with all my questions regarding lease vehicle and what my options were.
I've taken my Wrangler to Gurnee CDJR several times now for both routine and non-routine service, and working with Doug has always been a smooth, trouble-free experience.
Free oil change first time with them. Also got a recap done while waiting. I couldn’t get in for the oil change right away but my tires were low and they told me just to come in to fill them and gave me a free car wash. Super friendly and nice.
First time taking my vehicle to this location. The representatives were quick and responsive. Overall great service.
Magnificent! Jerome needs a big fat RAISE! Too bad I only have 95K on the best Dodge 2500 diesel as it will probably last me my lifetime (70y/0). But if I need a new one I coming your way. Everybody was so nice and professional! Thanks
got what i wanted for a good price ,not there for a long time waiting for the final deal. when done car was cleaned and ready for delivery
Very simple transaction, honored the sale price for my new Charger and top dollar for my trade in, cannot ask for any more than that. My salesman Angel was knowledgeable and very polite, was responsive with communication and follow up, will absolutely buy another car from Gurnee CDJR.
As always, exceeded my expectations completely. They made service as easy as it should be for a customer.
Thank you to Angel, Alex, and everyone at Gurnee for making my new car purchase as easy, convenient and hassle free as possible. Everyone was beyond accommodating and Gurnee even delivered my new car to my house!! Thank you especially to Angel for his expertise and dedication!
Overall my experience was GREAT!!! I was happy to get a fair deal on my trade in and the new car I purchased. My salesman Daniel was amazing. He's not the type to push you into a deal but was 100% transparent and took the time to do whatever was necessary to assist me. This was one of the most painless car buying experiences ever. This dealership will be first on my list when I am in the market to purchase a car for my daughter.
Brought in my Jeep at its scheduled early appointment. Was met by my service associate, Chris with a smile and he provided reassurance that the services I had requested would be done in a timely manner. I appreciated his guidance and support.
Edson was awesome to work with, as well as his manager. They were very helpful and patient, and managed to get my payments to an affordable rate.
Very understanding and helped me with everything everyone in the dealership was very friendly and helpful!. James was alot of help he walked me through every step and helped me chose the amazing car i was able to take home thanks to him!
Chris provides excellent customer service and ensures all my questions are answered. It’s a pleasure getting my vehicle serviced at the dealership. My car is always sparkling clean after service! Thank you.
Service was quick and stress free. Advisor Chris was very helpful with new check in kiosk and called me once vehicle was ready. Text updates are fantastic. Visit felt very personal and speaks very well for the Jeep brand.
It was super easy and convenient to bring my vehicle to Gurnee Jeep. Doug Adams and the staff made sure I was taken care of from when I pulled into the dealership, to keeping in touch with me while my work was being done and thanking me for my business. I would highly recommend the service department and I thank Doug for making it a positive experience from start to finish.
service was prompt and service manager was very professional and caring when it came to working with me finding my warranty info. will use this service for any other issues
I had excellent service, was nicely greeted and kept me up on my car service. Was taken care of and car was service quickly. They even took the time to look at my car alarm issue. Very well pleased.
Douglas Adams took excellent care of me! My Renegade was in for an oil change. Everything went smoothly! Douglas had top notch customer service and communicated in a professional and friendly manner!! A positive experience all around!!
Douglas in service department was excellent. Everything was completed to my satisfaction I would recommend this dealership without hesitation for purchase as well as regularly scheduled maintenance.
Friendly, quick and no BS service through the whole building and buying process. The Sales manager and his excellent staff were great to work with. Will buy again from them when the time comes.
Alex and his crew, especially Alonzo and Mark, were awesome to work with. They made the process smooth and timely. Alex was great during the whole 6month process with keeping me informed on any updates on my vehicle build. Will buy again from you guys when the time comes.
I have recently purchased a Jeep Wrangler from this dealership. It was a smooth and easy transaction and they offered top dollar for my trade in. I would recommend this dealership 100%
Douglas Adams was THE BEST!! We had to bring my Jeep in for service & he went over & above to get my Jeep serviced & back on the road asap! He helped me check my warranty on what was covered & contacted me about all the service updates.
I call this guys friends because is how I feel at this dealership service department , l truly recommend this dealership for the magnificent service and customer service treated
the service that I came in for was done sooner then promise time. Chris was excellent in communication about my vehicle and.
Honest and easy to work with. I appreciate the time you guys took with us to find the truck.
Great dealership. Great people to deal with. Service was quick and courteous. I will definitely be back. Oh and free car washes are great! Nice perk!
Vehicle went in for basic service and was done 4 hours earlier then expected allowed me the opportunity to pick it up earlier when it would be less busy. Saved me time!! Thank you
Very good service .they all ways go above what they say.not like my first dealership
From the appointment making to checking in and the service, everything was smooth and professional.
Gurnee Chrysler and Jeep dealership has the best service department. I took my Jeep for an oil change, it was very fast, they vacuumed inside and washed the car
Excellent customer service. The service department is always friendly and attentive to customers needs. They go out their way to please their customers every visit
Chris Hart did a very good job tending to my vehicle needs; was very friendly.
The service center delivered on everything that was promised to me . Chris was excellent in communication about my vehicle and provided provided quality service. The sales department ( james osorio) in particular was the only bad experience I've had with dealership.
Everyone was truly friendly and understanding of my needs for a new SUV. The finance employee was very friendly as well as Tyson.
I had blown the engine on my 2012 Durango near Gurnee and had it towed to Gurnee Chrysler Jeep Dodge. I had the immense pleasure of working with Chris Ghanayem in the Service department. He took such good care of me. Better service than I've ever received anywhere. It's a large expense replacing an engine but they were very fair and genuinely excited for me to start my Durango after the repair. It runs perfectly. It's like having a brand new car. And they even detailed my car for me. Not just a wash, DETAILED. It was such ...
Very professional and knowledgeable. Great buying experience. Had reservations about buying out of state. But Alonzo Massey, made it very pleasant experience. Great Job.
GREAT TEAM, VERY HELPFUL WERE ABLE TO GET ME IN AND OUT QUICKLY WITH A VERY FAIR DEAL ON OUR NEW TRUCK. THEY HAVE SINCE FOLLOWED UP WITH US TO MAKE SURE WE ARE HAPPY WITH EVERYTHING MULTIPLE TIMES.
Tyson made it easy to get the process done from start to finish with the car purchase.
very friendly service, i like that they wash and dry my truck. i really like the Ram 1500 Rebel
Ordered and received a 2021 ram 2500, perfect down to the penny on what I knew I wanted to spend before I even got to the dealership. Very attentive sales staff Angel and Alex, the sales manager, answered all my questions and made my order and followed up on it and let me know what was going on with it all the way through. Once the truck showed up I was notified within about an hour of it coming off of the truck. Now I was due for my first oil change and Douglas gave me his personal cell number so when ...
very attentive and flexible with my schedule. perfect job on the cleaning and the oil change, tire rotation, excellent communication and follow up by Douglas.
Tyson was very warm and friendly, took great care of my wife and I listening to my concerns, Great salesperson
Great customer service. Friendly, concerned staff. They made sure I received speedy, quality service and kept me up to date on the progress. It was very much appreciated.
The guy that helped me out was Douglas, he gave me an estimate on my oil change and was very accurate, it actually was completed earlier.
Chris was very friendly and did not talk down to me, he explained things very well and kept me updated on the progress
Upon arrival I was greeted in the parking lot by a gentlemen and ask who I was there to see. My salesperson, Alonzo introduced himself and took me to his office. I received a bottle of water and after a quick discussion and ID check I was provided the keys to induct a test drive. Alonzo went over the vehicle, pointing out options, etc and off I went. I appreciated the no pressure experience because I had pre-approved financing so essentially this was a cash deal for GCJDR. After completing the test drive, Alonzo ask me how the drive was ...
Everyone was very knowledgeable and you could tell the wanted me to understand the vehicle and the sales process completely. I was impressed.
I had a wonderful experience at the dealership, my sales associate was very helpful to find the right car that fit my wants needs and desires at the right price! Thank you will recommend my friends to come here to do business!
I took my truck in for the scheduled 20 k mile service and had no issues with the site or staff, everything there was great
Great service, Mrs.Nick, Daniel the seller and the other manager were awesome.heko us in every step to make sure we completed. Very greatful.
Was so easy and quick and I love the car!
Bought a challenger R/T in frostbite color that was very hard to find. Most dealerships were selling $3000 to $5000 over MSRP for cars on the lot.. Due to the pandemic and shortage of microchips there arent too many available cars in inventory. Got a call from customer service that there would be one delivered the following day .I was able to negotiate right at MSRP with the financing incentive of 0% For 72mos. Nobody else got their hands on the car, my son was the first and only one to test drive it . The whole buying process took less than 2 hrs ...
The service was impeccable. I originally asked for an oil change and a brake and tire estimate. The service tech (believe his name was Chris - station 5), was amazing. Got me a quote on the tire and brakes that was very reasonable. Had the care turned around within 90 minutes. Could not be happier with my service.
Oil change service was awesome. Good customer service. Staff friendly and professional. Provided service in timely manner. Will keep going back for service there year after year
Very helpful. Explained everything that needed to be done in a clear and concise manner. Everyone was courteous. The time needed for repair was not to long to wait.
Excellence on sales from start to finish. Dealership made me comfortable during process on purchasing my new ram 1500
All the staff were professional and friendly. The facilities were all clean and bright. Time was taken with me to understand the sales process and my new vehicle.
I took my Jeep in for an oil change and I didn't know an appt was necessary. Even though they were booked they went ahead and took care of my Jeep. That is whay I call awesome service given by Tyler Mason-Orawiec.
I’ve been going to Gurnee Dodge for three years now with my 2018 Ram 1500. My service person has always been very good but my last 3 or4 times there Tyler Mason-Orawiec has taken care of me. His customer service is the Best. Very friendly and he made sure I was taken care of as a very valued customer. Thanks to him I would recommend anyone to Gurnee Dodge for “Great” automobile service. My check engine light came on and Tyler had my emission’s checked. It was a computer update and covered under my warranty. No charge. He made my day!!!
I have bought a lot of cars over the years by far the best dealership service and sales I would give 10 stars if it would let me thank you for taking care of your customers
The salesman James was a great guy to work with very informative and not pushy would tell my family and friends to go see him
Prompt service, part needed arrived in only 2 days and Chris the service writer went above and beyond to get car repaired.
Chris G was a pleasure to deal with. Answered all of the questions I had about my vehicle & had a very positive attitude. I trust them to do the job correctly every time.
Went to schedule oil change and they gave me service that day. Fast and efficient. Would recommend to others as they were fast and courteous.
Customer service was great. As soon as I pulled up my Jeep someone came to me to find out what I needed. My Jeep was serviced at the time that was promised. Keep up the great work.
The New car buying experience was great. It took us only an hour to buy the new Jeep Grand Cherokee L. The service and hospitality was amazing. The salesperson James Osorio was very helpful, he helped us through the whole process smoothly. Amazing experience, usually buying a new car is very painful but James made the sales experience very pleasant. THANK YOU All!
Great experience all across the board! Between Alex and Madeline and Mark in finance my purchase went extremely smooth. I love The jeep Cherokee latitude! For those of you who don’t know it they have tires for life and free car washes when you purchase from them. Great people to do business with
Had a very good sales and financing experience at Gurnee Jeep. Staff were all friendly and knowledgeable. Enjoyed Tyson’s help with the whole process. Started the morning just looking and drove home in a beautiful Grand Cherokee.
The sales representative was very informative, helpful and ready to answer my questions about the vehicle of interested. Likewise, the person in finance was very helpful. I was impressed with the timeliness, the knowledge of the product I was considering.