Customer Testimonials
I was working with Chris and he provides excellent customer service. Above and beyond what is needed. I always go to the dealer and no where else
I had a great experience working with Chris in the service department. I had a rodent issue with my 2019 Jeep Cherokee and his entire team worked hard to find the problem. I was able to bring in my car multiple times unannounced to receive service. The experience was great.
I give the service I received A 10 and that is saying a lot I was a Chevy man most of my life but this Jeep dealer with great service I will keep coming back to Buy and repairs
Angel and the team took very good care of me. Me and my Fiancee love our new car. Recommended if your looking for a jeep
Phoned the dealership to inquire if the vehicle was still available. Jimbo who answered check and researched it. Once he found it was still available I drove down check it out. No real intention to purchase it just want to look more then buy. Zach E. met me let Jimbo know I was there and Zach took over showing me the Toyota Tacoma I was interested in. Like I mentioned I only was going to check it out and test drive it maybe. I had a price range I wanted to spend on a used one and they had another ...
I stopped in after an unpleasant visit to a different dealership and experienced a completely different feel at Gurnee Dodge. our salesman Daniel Ruiz greater me almost instantly and was very helpful from the start. Daniel answered all my questions and never made me feel pressured at any time. Daniel and hi steam were able to work a deal we were very happy with and walked out that night with a new vehicle. Since the purchase Daniel has stayed in contact to check and make sure we were happy with the purchase and continued to answer any questions I had. ...
Chris Hart was helpful with service appointment. Had a few questions that he answered for me. Even insisted I call him with any issues. Very reassuring
Drove 3 hours to get a car and left with the car the same day within 2hrs and I am VERY satisfied! I’ll definitely recommend to others!
I had a fantastic experience purchasing my car at Gurnee Dodge. IllaPopov, Mark Gotlieb, and Bill did a fantastic job. They were helpful , fair and informative. I will be recomending them to friends and family and will be a return customer.
Fabian B delivered a good customer service regarding my concerns the check engine light on and the warning light for start /stop on cluster board.
The staff went above and beyond to assist us in the purchase of a new 2021 vehicle. Moe Villegas is an exceptional sales consultant and consistently remained communicative regarding the prospective transaction. He answered every question and walked us through every step thoroughly. Bill, the Sales Manager, is a great asset to the dealership. He is a veteran and has the utmost respect and consideration for military personnel ( We are an active duty military family). He diligently helped us in acquiring the vehicle we wanted. Mark, the Financial Director, is one of a kind. A wealth of knowledge, he knows everything ...
Sales people Madeline and Mark were very nice and professional. I would recommend gurnee Dodge to anyone thank you gurnee Dodge! Will come back for service.....
Went to Gurnee Dodge for the purchase of a new 2021 Dodge Durango. They ended up not having the one we wanted but Alonzo(Salesman) found another one from another nearby dealer. We went back in about a week and signed paperwork for the new Durango. Alonzo was very knowledgeable about the Durango and all the components it was equipped with. He also has called us several times since to see how we are enjoying the Durango.
Very great service, came in to get another key, and get it programmed and I was out within the hour. Very hard workers, and great customer service.
The Trailhawk is a fun drive and just makes the Grand Cherokee that much more fun to drive. James the sales guy was great and Gurnee has a great service department.
Great sales staff, great financing department. Never felt pressured or like I was getting a bad deal. I will definitely shop here again, and you should too!!
Great customer service, my boy Fabian hooked it up. GIVE HIM A RAISE!! Best in town. They give your a car wash after they’re done fixing your car issues.
Quick and easy buying experience with knowledgeable and professional employee's. I was able to go on a test drive within minutes of arriving at the location and talking to a sales representative.
Easily one of the best dealership experiences I've ever had. Alonso was fantastic, very friendly and super helpful. Sales manager Joe was great and was able to get me a crazy good deal on a new vehicle (I had come in for a used one). Mark in Finance was super helpful and friendly. Everyone I interacted with here on my visit was also very friendly. If you need a vehicle, go see Alonso, Joe, and Mark!
I was in and out with my new (used) car incredibly fast, James was helpful and handy in working out the right deal and getting me and my family on the road in professional friendly and quick fashion!
Excellent experience. Made an appointment providing details of what I was looking for, and on arrival saw exactly what I was looking for. Maddy did a great job introducing me to the vehicle and coaching me about the test drive. Received good value for my trade-in and netted out a fair price overall. Highly recommend the dealership.
So I worked with Jeremiah and jarred and they both were just awesome!!! we ( wife and I) got a van we love. And they were so responsible and not pushy on anything. Great place and thanks again Jeremiah and jarred
Wow! My husband and I were beyond impressed! James Osoria was outstanding throughout the entire process!!! We will absolutely shop here again! Spectacular amazing experience!!!
Gurnee CJDR were awesome to work with. They went out of their way to find the car we wanted at the price we needed. The process was quick, efficient, and professional. Thank you!
Jeff is a knowledgeable person who also took great care of me. I got my Jeep services at the Gurnee Jeep dealership and it was done as promised. I love this place!
Chris was great. Communication was clear quick. Repairs done in timely manner, transparent pricing. Would highly recommend. Plan to keep using them in the future.
I wanted to thank Adrian Telez at Gurnee Chrysler for the best experience we had at a dealership. We purchased a used car from them. From the test drive to leaving the parking lot with our new car, it took about two hours. For me that's short. I would buy from them again. Thank you.
I had an appointment set up in advance for 20,000 mile check- up. I was there on time, they took the car in and processed all required activities fast. Was out in an hour. Very happy with this dealer so far!
Eric our salesman was very courteous, answer all our questions about the vehicle we purchase he also let us know if we had any problems don't hesitate to call.
I like to thank Eric Hochstedler for working hard to get me a great deal for my car and also for being patient with me through the whole process. I will be back in the future to get another vehicle. I would recommend this place and for to go and see Eric Hochstedler.
Quick service. Excellent and quality service for your money. While sitting and waiting for your vehicle in the shop you will get live updates on your phone.
Great service department Chris snd Linda and all of service were excellent saved me and my Jeep Renegade when other dealer would not !! Jeep was fixed in hour and half and dropped off and my work clean a BIG THANK !! President day weekend 2020
The service department went out of the way to work with me in straightening out the records on my vehicle. They were patient and polite. Turned out to be great experience
Everyone was very helpful. Had a wonderful buying experience. The manager was the best. I am really enjoying the Charger & can't wait to get the protection kit.
Very timely got me on way which I appreciate the friendliness and prompt attention was much appreciated when I first arrived service area was very busy so was nicely surprised it take long
Our sales person (Justin Milem) was very helpful and supportive during the entire process. Even when there where upsets in the ordering process, he guided us through it. On delivery, he was again helpful in getting everything in order for the financing dept as well as explaining all the bells & whistles on the truck (and there are a lot!). The entire team pitched in when needed and answered all our questions to our satisfaction. I would recommend both Justin and the dealership to potential shoppers.
Polite informative answered all my questions. Fixing broken piece done their on the 6th. But forgot to give me a sheet about condition of tires and breaks and antifreeze.
Our sales guy listened to what we wanted and found it without trying to push other vehicles on us! He was very friendly and efficient.
I won't get into the long and confusing process I've had with the same truck at numerous dealerships! But I will say the only reason I have to continue doing business with Gurnee Dodge is because of their service customer service specifically a man named Randy that should go down as the best service manager I've encountered in my entire life!!
Nice place, friendly people! Our salesperson Ted was great! Explained everything thoroughly! Would definitely recommend Ted to all my friends and family! Love my New Jeep!
Justin was very helpful since the start of our interaction. Despite hitting some bumps throughout, Justin was always polite and helpful. I'm now extremely happy with my brand new Wrangler.
I have bought 4 cars from this dealership and the service work is always good I would buy more and I would recommend people to buy from them
Great jeep dealership with great inventory selection and sales service, made buying a new vehicle no bbn pressure and smooth. Service department is very good and informative. I would recommend!
I had a wonderful experience here. It was my first time buying a car and I was a little scared at first, to be honest, but my salesman Eric Hochstedler was incredible and made the whole ordeal easy for me.
Issue with sunroof, got me in and out no issues was happy that it didn’t take too long and didn’t have to bring back
Overall my experience was great,the employees were nice,friendly,professional and patient.They made me feel extremely comfortable while I was there trying to purchase a car
This dealership had a ton of options on the lot and the sales rep was patient and understanding. They stayed late to help us close the deal and no one made us feel rushed or pressured through the process. Even with all our kids there
Overall was a good experience. I think there could be some improvement with people skills. Very sober, no smiling or cordial welcome. I usually drive to Racine where car was purchased for service.
used a coupon for an oil change and tire rotation. we were in and out before quoted time we were told it would be done. nice area to sit and relax during the service
The salesman was outstanding.. however the financing part was not.. I would say the experience with the finance could have been better ... There were some things that could have Been a lot better from the financial part
My check engine light was on because my MAP sensor needed to be replaced. I asked how long it would take was told about 3 hours and it was done when promised.
I bought a new car and the process was pain free. Eric was a pleasure to deal with. and I would recommend Gurnee Dodge to anyone.
For this past service I called to reschedule and for some reason the person I called is service forgot to change it so when I arrived the record showed I was late, The service manager did everything he could to fit me it and did so,
Organize visit everything was done timely waiting area was clean and enjoyable for the wait i was able to spend the time they said it would take And was finished right on time
they did a great job . i always go to them for all my services. i would greatly recommend , and will continue to go to there
We were helped by Salesman Jeremy Rohrbach he did an excellent job helping us trade in our car. We were also greeted by the Sales Manager, Luis used car manger offered us water along with an older gentleman. Overall we had an great experience and are thankful for the staff for being very friendly.
Part for my 2012 Durango still back ordered still waiting for a call.Hope to have the modual Installed soon.Please give me an update.
Clear understanding of what needed to be done Car left clean an good to go Will be back for all maintenance and service for our jeep
My sales person, Kenyon Carter was on point and I definitely would make another deal with him. Plus I definitely love my Lime green Charger.
Jeff went above and beyond to make sure my vehicle would be ready for me for a trip I really appreciate it. I was starting to question whether gurnee jeep would be my vehicle car partner.
They was very nice and helpful they made sure that did everything to help you out. They was very understanding I will buy another vehicle with this dealership
I really liked the way I was treated throughout the car buying experience. The sales and financing staff were super nice and helpful. I’m very happy I purchased with this dealership
Had a cracked windshield, wanted an original manufacturer replacement. Spoke with Ray in parts, he was awesome getting me a quote for insurance and making sure it was the right windshield. Jeff in service let me know it would be an outside vendor doing the work, but assured me it would be quality. He was great when my wife brought it in, and let her ask a ton of questions of him and the vendor. Very happy with the windshield and the service.
Eric was an awesome salesman who worked hard to ensure the deal was made with customer satisfaction and the customers way! Thank you so much! Love my new Jeep!
The salesman (Eric) was very Personable and knowledgeable. Car buying is not one of my favorite things however my experience here was easier. Great job done by all.
Went in to look came away with a buy. Easy and professional... friendly and professional would do business with them again if need be... good job.
They performed my 1st oil change and performed a factory recall repair. All service was excellent and they washed my truck. Great dealership and service department!
I Had an oil change and tire rotation. Very happy with the service I received. They answered all my questions. They did a great job.
It was great not to have to make an appt. Especially on a Saturday. Customer service was fantastic and they had us in and out super fast!!
I came in to have my vehicle serviced for an oil change. The employees were very friendly, the service was very fast and they catered to ever problem I asked them to concerning my truck.
Very nice selection and salespeople. Tim was very knowledgeable. No pressure sales and quick financing. I would recommend this dealership. They also have so nice perks like free tires.
Had an easy time buying a new Jeep. Justin was very well informed about all the new models and options. I got a great deal and he is a great salesperson.
I gave a five star because Gurnee Jeep made my car shopping experience great, I could not believe how friendly the staff was not o my to me but to my family. They offer my kids a play are to play, the day was hot so Ernesto our salesman kept offering water. I drove 5 five cars and Ernesto never seemed upset or overwhelmed, he kept telling me I could drive as many cars as I wanted to find the prefect car. My husband is planning on going back and buying another car from them .
I was very impressed with no hassle deal we received. We got a fair trade in value and price on the car we purchased. I would definitely get another car at this dealership.
Kat was great! Quick, Knowledgeable & friendly. Kept me informed at all times while she found the EXACT car I was looking for through their dealer locate program. I was 100% satisfied with the speed & ease of my purchase. Thanks so much!
Got a great deal on and love my new 2019 Ram 1500 Laramie Crew. I could've gone to several closer dealers, but none of them could come close to the deal I got at Gurnee!
This process was super easy and efficient. I was moving across the country and needed to secure a new car and this dealer and sales person made it beyond easy.
First off...love this Grand Cherokee. It is beautiful from the inside out! Rides well and it pulls my big walleye boat just fine. In addition, it is loaded with good technology (and considering I traded an older model Honda Pilot)...I am really happy with the vehicle. Our sales rep Eric was extremely well read on features and was quick to respond to any questions and concerns that we had throughout our buying experience. Good dealership!
Gilma Galindo is an awesome sales Lady. She wasn’t aggressive, she made me feel comfortable. I would highly recommend family and friends. I Love My Compass.
I give Gurnee Jeep dodge 5 stars for the great service we received while our Durango was getting fixed. Always a great experience when we go there.
Service was quick and friendly. The employee was very informative about what would be needed for repair my Jeep. I also had a good conversation with another employee about our kids and sports. Thanks a lot.
QUICK, EASY AND PROFESSIONAL WITH A SENSE OF HUMOR! FAST GREAT, EASY, IN AND OUT.....DIDN'T TAKE LONG...ANSWER ALL MY QUESTIONS WITH NO PROBLEM.
Very convenient for me to use . The early bird drop off is convenient for me. The follow up could of been a little better. But I'm still pleased with my experience.
Our overall experience with (Juan)Tony, Manny and Gary was exceptional. The went over and above to help us yet not be over bearing or annoying.
Great customer service. on time. familier staff. If they follow previous owner's commitment will be great. I definitely recommend this dealer to my friends and family.
Remarkable Service, Change for the Better! This is what you can expect from Gurnee Dodge in 2019 and beyond. (Names of the staff and specific details of my purchase are listed at the end of my review). Having purchased 2 vehicles from Gurnee Dodge in 2011, I was determined never to return. The type of sales tactics, customer service, financing and not too surprisingly the service department were all straight out of a book titles "What Not To Do" and at best would have all been rated 2 of 5 stars at the completion of the sale and the following year I would ...
You can be guaranteed at this dealership to find kind and courteous people that do a complete job on your vehicle. They make sure you are well taken cared of in the best possible way they know how. My Experience here is whenever I bring my vehicle in has been nothing but top notch service, you may have to wait a little bit but that's because they want to make sure they do the best job on your vehicle.
My only complaint is when I dropped my vehicle for service I was told it was covered by warranty. When I returned to pick up the vehicle I was charged over $500 with the tech saying he made a mistake and he repair was not covered by the warranty.
The salesperson was wonderful and knowledgeable and friendly. He has so much patience to explain about the car. I told him I will come back for my second car between October and November 2019 to get the Jeep Wrangler
I just purchased my brand new Wrangler from Gurnee Dodge / Jeep and can not say enough about the service. I had had an issue in the service department with my old vehicle. But it was during the transition in ownership and the new group came in and took care of me with that issue, another issue for an out of town guest, and now my brand new Wrangler. The way they handled the issue made me want to come back to them first when shopping for my new car and I am very glad I did. With a ton of ...
I just purchased my brand new Wrangler from Gurnee Dodge / Jeep and can not say enough about the service. I had had an issue in the service department with my old vehicle. But it was during the transition in ownership and the new group came in and took care of me with that issue, another issue for an out of town guest, and now my brand new Wrangler. The way they handled the issue made me want to come back to them first when shopping for my new car and I am very glad I did. With a ton of ...
Although we had a tough start with Gurnee Chrysler I am super happy that with the end result. I honestly believe the dealership cares about the customers. We have been treated very well, had all our calls returned and resolved the original issue with the car. I do want to give a shout out to Robbie and Mandy who are two of the most knowledgable, honest, and reliable individuals I have ever had the pleasure of dealing with. Great selection of cars I would use them again in a second!
Overall, good dealership. Up beat dealership, Busy friendly staff, good offer, happy with the purchase, glad I went there. Thank you everyone for the help
Had a good experience Adrian Sanchez was the salesperson and he has called after I made my purchase to make sure that everything is going well
I went to Gurnee CJDR to get my Dodge Journey Serviced last week. The service required a few days so they gave me a loaner for the time being. They contacted once a day with an updated status of the service, which helped my nerves. Once completed I got a call for pick up. I was very satisfied with the service and how so welcoming the staff is there. I will definitely recommend this dealer for business.
Basic oil change fine. Anthony to research my electronic parking brake system that is not working correctly. I have faith that he will research and get the answer I'm looking for
Had a check engine issue. Fast service, great customer service and all the issue on my jeep were taking care of thank you for the service
I drove over 4 hours to come to this dealership where Kat, a member of their great sales team, located my dream Jeep. I was able to sit down with them and work out a budget that would work for me. Excellent service!
Robert in the service department was great! He was very professional and provided me with updates regularly. The issue I brought the vehicle in for was diagnosed and repaired quickly.
The dealer that helped me, Kat, was really nice and patient. They were able to get me a car in my appointed budget. Love my new car.
