After test driving a Tahoe at another dealership, we decided we didn't like how it drove. So, at 8:00PM we decided to go test drive a Dodge Durango at Gurnee Chrysler Jeep Dodge Ram. Although they were closing at 9:00PM, Eric took us on a test drive. The Durango drove perfect and we wanted to proceed. At no time did we feel rushed or pressured into making a decision. In fact, twice we asked to talk alone and he said to take our time. He then asked what features we wanted and found us the perfect one. If possible, I would buy all my future vehicles from Eric. In a world of bad sales people, Eric is a winner
Dealer service gets a bad rap but not at Gurnee Dodge. We bought two new Dodges in December 2011 and after a combined 206,000 miles, the only service facility they’ve seen is Gurnee Dodge. I’ve never had a problem that required a second trip in. Ray Sovsky is my “go to” and he’s a gem. Friendly, knowledgeable and candid, he keeps you advised every step of the way. No hard sell of uneccessary service, just good advice. I’m glad I found him and the service department-I won’t go anywhere else.
Went in looking for a newer car with my wife. Mike Bullard came to assist us right away, these people are awesome and friendly , they gave me a great deal and I honestly can’t complain with my experience at they’re dealership. This is our second car here and will recommend to everyone.
Went in to this dealership hoping but not expecting to get a deal done due to a lot of negative equity in my previous purchase which happened to be the biggest mistake of a car purchase that I’ve ever made (the car that I was trading in, that is). Well I started dealing with my salesman, Ernie Lopez, and he really went to bat for me and got me a deal that I couldn’t refuse. He was extremely helpful and took the time to make sure I was getting a good deal, and helped me every step of the way. It turns out that my Jeep was supposed to come with all-weather mats that weren’t in it when I bought it and he’s even helping me by ordering me some. Overall I was very happy with the end result of buying from Gurnee Chrysler Jeep Dodge Ram, and I have absolutely no problem recommending them to friends and family. I’ll send them more business when I can, and I’ll tell people to ask for Ernie.
Very pleased with the dealership and sales team. Everyone were nice and professional. Thanks, Felix in sales. I am very happy with my purchase.
We purchased 2 NEW cars from this dealership on Saturday, March 3, 2018. We had the most patient man, Martize D., who helped us as we took hours to make a decision and test drove many cars with a no pressure attitude along with a smile on his face from start to finish. He kept in mind our budget and helped us find what we needed for our family. The entire staff was very friendly making us feel as if we were Martize only customer as well as the dealerships which was full of buyers. We have never experienced buying a new car, let alone 2 cars with such ease from start to finish. Thank you Martize D. If there was a 10 star rating, thats what we would give you.
I purchased a new Jeep a week ago and the whole procedure from start to finish was very enjoyable. ERIC the sales person handled the transaction and negotation just as he promised when I first got there. I WILL recommend Eric to all my friends.